Do you ship overseas?
At this stage we only offer shipping with Australia through our check out process, but if you love the look of our products and need to get your hands on them (we completely understand), just shoot us an email and we can arrange a custom shipping quote for you.
How long will it take to get my order?
All items sold through our website are items we keep in stock in our Melbourne warehouse. This allows us to dispatch all orders within 2 business days. Please check the Australia Post website for estimated delivery times from Melbourne to your postcode. If you require something urgently just shoot us an email and we'll do everything we can to get it to you quickly. We're here to help!
What shipping carriers do you use?
Your location within Australia may determine which service we use to get our parcels to you, but at this stage we use Australia Post for over 90% of our orders as we find them the most reliable. Please let us know if there is a particular carrier if you prefer and we will do our best to accommodate.
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
What warranty do you offer on your products?
We offer a 10 year mechanical warranty and a 12 month finish warranty on all products. If you have any issue with our products within these time frames feel free to get in contact with us and we will replace the faulty part - no questions asked. (Ok... maybe a couple of questions)
Will your door handles go in place of my old ones?
Our door handles are classed as 'small rose' and are perfect for fresh installation or retro fitted into smaller holes. Singular large cut outs such as 50mm or 54mm will not be suitable for our range.
To be sure you can check our INSTALLATION TEMPLATES HERE against the existing holes in your door OR you can Email us with some photos and we'll let you know!