Product Warranty Information

Manovella are committed to providing you with high-quality door and cabinet hardware. To demonstrate our confidence in the durability and craftsmanship of our products, we offer a comprehensive warranty that ensures your peace of mind. Please take a moment to review the details of our mechanical and finish warranties below.

10 Year Mechanical Warranty

All of our hardware is covered by a minimum 10-year mechanical warranty. This warranty covers the internal working mechanisms of the products and guarantees that they will remain fully functional under normal, residential use for ten years from the date of purchase. This warranty does not cover:

• Improper installation: Any issues arising from incorrect installation, or failure to follow the provided installation instructions.
• Commercial use: This warranty is strictly for products used in a residential setting and does not extend to products used in commercial, institutional, or industrial environments.
• Building movement: We are not liable for any issues caused by structural settling, foundation shifting, or other building-related movements.
• Abnormal use: Damage or malfunctions resulting from misuse, abuse, vandalism, or any use outside of the product's intended purpose.
• Modification: Any alterations or modifications made to the product.

1 Year Finish Warranty

We offer a 12-month finish warranty on all hardware. This warranty covers the original finish against defects, such as peeling or blistering, under normal interior use. To ensure the longevity of your product's finish and maintain this warranty, you must follow our Cleaning and Maintenance Guide. Please note that this warranty does not cover:

• Normal wear and tear
• Damage from improper cleaning agents or methods
• Deterioration due to environmental factors
• Corrosion or damage caused by moisture

Please be aware that some finishes may naturally age or show signs of use more quickly than others, and the environment in which the hardware is installed plays a significant role in its appearance over time.

External Use
Unless otherwise specified, our hardware is designed for internal use only. If you choose to use our products outdoors, they must be adequately protected from the elements, including direct sunlight, rain, and humidity.

Failure to adhere to the above conditions, and following the regular Cleaning & Maintenance document will void any finish warranty offered on our hardware.

Coastal Locations
The finish warranty does not extend to products installed in environments classified as coastal, marine, or corrosive. Such environments are defined as premises situated within:

• 300m of breaking surf
• 100m of calm marine
• Other exposed marine environments
  

This classification also includes hardware installed in the direct vicinity of, or facing, swimming pools and/or spas, where elevated levels of chemicals and moisture are present.

The high-corrosion conditions in these environments can accelerate finish deterioration, despite adherence to regular cleaning and maintenance protocols. Due to these factors, we strongly advise against the installation of our hardware in these locations, as the finish warranty is rendered void for products used in such applications.

Limited Lifetime Mechanical Warranty

Certain products within our range are backed by our limited lifetime mechanical warranty.
The limitations of this warranty our outlined below.

What This Warranty Covers
Subject to the terms and conditions outlined below, we warrant that products covered under the Limited Lifetime Mechanical Warranty will be free from defects in materials and workmanship for the lifetime of the product.

For the purpose of this warranty, "lifetime of the product" is defined as the period during which the original purchaser owns the product and it is used under normal domestic (residential) conditions for its intended purpose. This warranty is non transferable and is limited to the original end-user purchaser.

What This Warranty Does Not Cover
This warranty is "limited" and does not cover defects or damage arising from:

• Normal Wear and Tear: This includes cosmetic deterioration such as tarnishing of finishes, which may occur over time.
• Improper Installation: Damage caused by incorrect installation or failure to follow the provided instructions.
• Accident, Misuse, or Abuse: Damage resulting from abnormal stress, strain, neglect, or intentional harm. Usage in commercial or industrial environments is also not covered.
• Unauthorised Modification or Repair: Any alteration, modification, or repair of the product by anyone other than a qualified locksmith.
• Use of Non-Genuine Parts: Damage resulting from the use of components or accessories not manufactured or approved by Manovella.
• External Factors: Damage from natural events, fire, or other environmental conditions outside of the product's intended use.

Making a Warranty Claim
Contact our customer service team at sales@manovelladesign.com with the below information:

• Proof of the original purchase (e.g., receipt or tax invoice) and the date of purchase.
• A detailed description of the defect and the circumstances under which it occurred.

Our Obligation Under This Warranty
If a claim is made and, upon inspection, the product is found to have a defect in materials or workmanship covered by this warranty, Manovella will, at our discretion, either:

• Replace the product with a new product of the same or equivalent model; or
• Refund the original purchase price of the product.

Our liability under this warranty is limited to the replacement, or refund of the product. We are not liable for any costs related to the removal, reinstallation, or refinishing of the product or any other indirect or consequential losses.